Support Specialist – London

Support Specialist

Our client is searching for a Support Specialist with excellent communication, problem solving and customer service skills, with first-hand experience of working on a Local Street Gazetteer (LSG) and associated tasks and processes to join our client’s helpdesk team. You will be providing front-line support in relation to address and street information, data, and services in line with the agreed internal KPI’s, via email, telephone, online and in person.

Key Roles:
Providing support and assistance to local authorities in the management of their address and street datasets, in line with the Data Cooperation Agreement (DCA).
Providing support and assistance to Public Sector GeoSpatial Agreement (PSGA) members relating to address and street data and services, in line with internally defined KPIs.
Responding to queries from other organisations and members of the public relating to address and street data and services, in line with internally defined KPIs.
Responding to Freedom of Information (FOI) requests.
Providing first line support for Ordnance Survey AddressBase product related queries.
Updating contacts and roles within the CRM.
Administering service access requests.
Administering SWA Code allocation, ensuring the formal consultation processes are followed.
Creation and regular review of Frequently Asked Questions.

Skills:
Excellent communication skills to all levels of seniority and technical ability
A personable and helpful demeanour
Analytical mind with an aptitude for solving problems.
Well organised with attention to detail
Willing to assist technical and non-technical users on all aspects of National Gazetteer usage and integration.

Knowledge:
A minimum of 2 years’ experience working with local government and geospatial data
1+ years’ customer service experience
Extensive knowledge of BS 7666
Familiarity with data entry conventions that support the Address and Street processes.
Experience working with local government.
Experience using SQL scripting.
Ideally qualifications in geography, GIS, or information systems.
Experience in dealing with Freedom of Information requests (desirable).

Vision & Values:
The post holder will undertake other duties appropriate to the post to support and contribute to the delivery of our clients Vision, Mission and Objectives.

They are:
Enthusiastic about their work
Rigorous in their delivery
Continuously thinking about improvement
Making a difference to society
Excelling at what they do best.
Overall they take pride in what they achieve together.

Compliance:
Conform to, and ensure team members conform to, established Quality, Information Security, IT, Health and Safety, Equality and other clients’ policies and procedures as defined in their Company Handbook.

Ability to work in the central London office or work from home with some occasional office working.

• Reference: HQ00004036
• Location: Hybrid / London
• Salary: £34,000 - £36,000
• Job Type: Contract
• Category: » No category
• Posted Date:7/08/2023